Return/Exchange policy

At Plush Parade, your satisfaction is our top priority! We want you to love every purchase, but we understand that sometimes things don’t work out. Our return policy is designed to give you peace of mind while shopping with us.

Easy Returns in 15 Days!
- Time Frame: You have 15 days from the date of delivery to return your item for a full refund or exchange.
- Condition: Items must be unworn, unwashed, and in their original tags and packaging to qualify for a return.

How to Return:
1. Initiate a Return:Contact our customer service team at support@plushparade.in or whatsapp us at +91 7737895908 or visit our website to start the return process. 
2. Prepare Your Package: Pack the item securely in its original packaging. Include the packing slip if available.
3. Our courier partner will pick the order from your address
4. Keep Your Receipt:Save your shipping receipt until we process your return.

Refunds & Exchanges:
- Refunds: Once we receive your returned item, we’ll process your refund to the original payment method within 3-7 business days.
- Exchanges: If you wish to exchange for a different size or color, please specify this at the time of initiating your return. We will send your exchanged item as soon as we receive the returned item.

Sale Items:
- Items marked as "Sale" are not eligible for return or exchange. Please check item descriptions before purchase.

Defective/Damaged or Incorrect Items:
- If you received a defective/damaged or incorrect item, please reach out to us directly for a hassle-free return or exchange. We will cover any shipping costs incurred and process the refund.

 

We will process the refund once we pick the products from doorstep it usually takes 1-3 days

Contact Us:
If you have any questions or need assistance regarding your return, feel free to reach out to our customer service team at support@plushparade.in or our whatsapp chat

Thank you for choosing Plush Parade! We appreciate your business and look forward to helping you find your perfect fit.